Refund policy

30-Day Return Policy. You have 30 days after receiving your item to request a return.

Eligibility

Items must be unworn, unused, unwashed, with tags, and in original packaging. Proof of purchase (order number) is required.

Final sale items (no returns): personalized embroidery, custom printing, made-to-order items, giclee art prints, signed/numbered editions, bulk orders (12+ units), opened food and beverage products, gift cards.

How to Start a Return

Email shop@chuckltransportation.com with your order number and reason. Once approved, we send a prepaid return label with instructions. Items sent without first requesting a return will not be accepted.

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. Photos of damaged packaging help us process claims faster.

Exchanges

The fastest way is to return the item and place a new order. For a different size in apparel, email us first and we'll reserve your new size while your return is in transit.

Refunds

We notify you once your return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Bank/card processing may take additional time. If more than 15 business days have passed since approval, contact shop@chuckltransportation.com.

Return Shipping Costs

Defective or wrong item: we cover all return shipping.
Change of mind / wrong size: prepaid label, actual cost ($7.95–$14.95) deducted from refund.
Freight items (toolbox, framed art, wool blanket): customer arranges and pays return freight unless defective or damaged.